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Return and Refund Policy for Khaas Honey

Effective Date: 13/12/23

Thank you for choosing Khaas Honey. We value your satisfaction and want to ensure a smooth shopping experience. Please take a moment to review our return and refund policy carefully.

1. Returns

1.1 Damaged or Defective Products

If you receive a product that is damaged or defective, please contact our customer service within [number of days, e.g., 7 days] of receiving your order. We will gladly replace the item or provide a full refund, including any applicable shipping charges.

1.2 Incorrect Items

In the rare event that you receive an incorrect item, please notify us immediately. We will arrange for the correct item to be shipped to you, and if applicable, provide a prepaid return label for the incorrect item.

1.3 Unopened and Unused Products

We accept returns for unopened and unused products within [number of days, e.g., 30 days] of the original purchase date. Customers are responsible for the return shipping costs unless the return is due to our error (damaged, defective, or incorrect item).

2. Refunds

2.1 Eligibility

Refunds will be issued for eligible returns according to the conditions outlined in sections 1.1, 1.2, and 1.3.

2.2 Refund Process

Upon receiving and inspecting the returned item(s), we will process your refund within [number of days, e.g., 10 business days]. Refunds will be issued in the original form of payment.

2.3 Non-Refundable Items

Please note that certain items are non-refundable, including opened or used products, perishable goods, and gift cards.

3. How to Initiate a Return

To initiate a return, please follow these steps:

• Contact our customer service team at [customer service email] or [customer service phone number] to obtain a Return Authorization (RA) number.
• Pack the item securely in the original packaging, if possible.
• Include the RA number on the outside of the package.
• Ship the return to the address provided by our customer service team.

4. Contact Information

If you have any questions or concerns about our return and refund policy, please contact our customer service team at [customer service email] or [customer service phone number].

5. Changes to this Policy

Khaas Honey reserves the right to modify or update this return and refund policy at any time. Any changes will be effective immediately upon posting to our website.

Thank you for choosing Khaas Honey. We strive to provide the highest quality products and exceptional customer service.